Submit a request – D'CENT Support

Your email address

Title

Select category

Please select the inquiry category.

Please confirm the exact name and network of the coin

(e.g., SHIB token on the Ethereum network)

TXID (Transaction hash)

Text, not screenshot, copy address

Screenshot of the "Receive" screen of the D'CENT wallet where the coin was received

Please capture a screenshot of the "Receive" screen in your D’CENT wallet for the coin you received from an exchange or another wallet, and attach it in the "Attachments" section.

If you sent coins from your D’CENT wallet to an exchange but they are not showing up, please contact the exchange directly.

Select the wallet mode you are using

Please let us know which wallet mode you are using: Biometric Wallet, DCENT S Card, App Wallet, or All-in-One Card.

Phone model you are using

(e.g., Galaxy S20, iPhone 11)

iOS or Android version

(e.g., iOS 17.5)

D’CENT app version

(Go to D’CENT App > Settings tab > "App Information")

Firmware version of your biometric wallet

(On the Biometric Wallet device: Settings > Device Info > Kernel Version / e.g : v2.9.2)

Are you safely storing your 24 recovery words (mnemonic code)?

Please attach a screenshot or video showing the issue in the “Attachments” section.

If your assets are not showing after recovery, please make sure to check the following items before submitting a 1:1 inquiry.

Did you enter the exact 24 recovery words (mnemonic code) that was used for the wallet holding your original assets?

After completing the recovery, did you re-add the cryptocurrency accounts that you were previously managing?

Detailed inquiry type

Name of the event you participated in

e.g., Tap That Drop Season 1

Order Number (Ex, #12345)

Orderer's name

Shipping address/contact number

We collect and use your personal information to process order and delivery inquiries. For more details, please refer to the Privacy Policy at the link below. https://store.dcentwallet.com/pages/policy-privacy-web

I have read and agree to the above notice on the collection and use of my personal information.

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments(optional)

Add file or drop files here